Refund policy

We want you to love what you ordered! If you are not completely satisfied with your purchase, we’re here to help.

Returns

• You have 30 days from the date of purchase to return an item.

• To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

• Hygiene-related items (such as skincare) cannot be returned if opened, unless they are defective or damaged upon receipt.

Refunds

• Once we receive your return, we will inspect it and notify you of the status of your refund.

• If your return is approved, we will initiate a refund to your original payment method within 14 business days.

• Please note that the original shipping fees are non-refundable, and you are responsible for the return shipping costs unless the item is faulty or incorrect.

How to Request a Return

• To initiate a return, please email us at saeskincare@gmail.com with your order number and reason for the return. We will provide you with further instructions.

• Faulty or Incorrect Items: If you receive a faulty or incorrect item, please notify us within 7 days. Send us photos of the issue, and we will arrange a replacement or full refund.

Non-returnable items

• Some items are non-returnable, including:

  • Opened skincare products (unless defective)

  • Gift cards or sale items marked as non-returnable

Exchanges

• We do not offer exchanges for products. If you need a different item, please process a return and place a new order.

Shipping

• You will be responsible for paying for your own shipping costs for returning the item, unless the item is faulty or incorrect.